Shipping, Return & Exchange Policy
At Fashionury, we carefully make each order in our own facility in New Delhi and deliver all over India through our trusted express courier network. We are one of the fastest personalized gifting brands in India, delivering premium custom products at your door in a few days.
By ordering from fashionury.com, you accept the terms detailed below.
1. Handling of Orders
Orders are processed and shipped within 1-2 business days (after payment confirmation).
Customized products (photo frames, plaques, engraved gifts, mobile covers, LED lamps, etc.) are prioritized and shipped without any delay.
Orders placed on weekends and public holidays will be processed on the next working day.
You will receive an email/SMS confirmation as soon as your order is dispatched.
All of Fashionury products are made to order. Each item is printed, cut, and inspected just for you—and still ships within 1-2 days.
2. Speedy Delivery all over India 🚀
We have an express logistics network that delivers to all pin codes in India.
📦 Normal Shipping Time: 4-7 business days (at most)
Whether it is a metro city, a tier-2 town, or a remote location, our dedicated delivery promise remains the same. From New Delhi to Nagaland, Mumbai to Manipur, we deliver your order to you within 4-7 business days max from dispatch.
Delivery times are estimates and may sometimes vary due to courier partners, weather, festivals, or unforeseen events. But we work hard to honor our 4-7 day commitment on every order.
3. Shipping costs
Free Shipping on most orders across India (as displayed at checkout).
Where applicable, shipping charges will be clearly displayed before you make your payment at checkout.
Automatic application of promotional free-shipping offers (festive sales, minimum order value, bulk orders)
4. Order Tracking
You will receive it when your order is shipped:
Email and sms with tracking number and courier partner details
Click here to track your shipment in real time
If you do not receive tracking information within 3 business days of placing your order, please email us your order number at fashionury@gmail.com.
5. Wrong address or failure in delivery
Please verify your shipping address, pincode, and phone number before confirming your order. Fashionury will not be liable for delays, non-delivery, or returned shipments due to the following:
Wrong or incomplete address details
Numbers not in service
Customer not available after several delivery attempts
The parcel was not accepted
If we receive a package back for any of the reasons above, the customer will be charged for re-shipment.
6. Item Damaged, Lost or Incorrect
We pack every order with multi-layer protective packaging, but if something goes wrong in transit, we’ll make it right.
Please email fashionury@gmail.com within 48 hours of delivery with the following:
Your order number is
Clear photos/videos of damaged product or packaging.
A brief description of the problem
Picture of the outer shipping box (if damage is visible)
We will review and get back to you within 24-48 working hours with a solution—replacement, refund, or reshipment as applicable.
We cannot accept reports after 48 hours of delivery, as we will not be able to determine if the damage happened in transit or after delivery.
7. Return & Exchange Policy Return Period
You have 7 days from the delivery date to make a return or exchange request.
Return / Exchange Eligibility
✅ Incorrect item received (not as ordered) ✅ Item received damaged or defective ✅ Product is materially different from website description ✅Found to be a manufacturing fault on inspection
Not returnable / not exchangeable
❌ Customised or personalised products (unless defective or shipped incorrectly by us) ❌ Products damaged due to misuse after delivery ❌ Errors from incorrect customer data (spelling, poor-quality photos, wrong personalisation) ❌ Change of mind after production has commenced ❌ Items returned without prior approval from our support team ❌ Requests raised after 7 days from delivery
How to Submit a Return/Exchange Request
Email fashionury@gmail.com within 7 days of receipt with order number, photos/videos, and reason for return.
Once approved, our team will give you instructions for return shipping.
The item must be returned unused with proof of purchase, in the original packaging.
We will inspect your item at our facility and replace or refund in 7 to 15 working days.
Fashionury will pay for the return shipping if the problem was caused by our mistake (defect, wrong item, or damage). In all other approved cases the customer pays the return shipping cost.
For complete refund details, processing times, and consumer rights, please consult our Cancellation & Refund Policy.
8. Cancellation of Orders
Orders may not be cancelled after production has started.
Cancelled Orders: 20% Processing Fee (This fee covers Payment Gateway, design setup, and admin costs.)
Please note that cancellations are not allowed once the order has been shipped or production has started.
9. Ship Internationally
Currently, Fashionury ships only in India. We do not ship out of the U.S. We are working on growing globally – keep an eye on our website and social channels for updates.
10. Force Major
Fashionury shall not be liable for any delay in shipping or failure to deliver caused by any event beyond our reasonable control, including but not limited to:
Natural disasters, floods, earthquakes
Lockdowns or restrictions imposed by the government
Strikes by delivery partners or transportation companies
Unrest, riots or curfews in the region
Disruptions from the pandemic
In such cases we shall use all reasonable endeavors to fulfill your order as soon as possible.
11. Got a Question?
Any questions you have about shipping, tracking, or returns—our support team is here to help.
📧 Email: fashionury@gmail.com 📞 Phone / WhatsApp : +91 93193 34441 📍 Address: Khasra No. 1082, Bhalaswa Village, Near Pradhan Dharam Kanta, New Delhi, DL – 110033, India 🕘 Support Hours: Mon – Sat, 9:00AM – 6:00PM IST
Response Time: We usually get back to you within 24-48 working hours.
