Cancellation and Refund Policy
Returns
Our policy lasts 5 days from the day you receive your order. If 5 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
There is no return facility for customized products. Returns are accepted only if the product was shipped incorrectly by us or if the item is faulty due to an error on our end, such as a wrong item being delivered. Items must be returned together with proof of purchase.
To complete your return, a receipt or proof of purchase is required. Please contact our support team at fashionury@gmail.com for more details. Customers are responsible for the return shipping fee unless the product is defective or an incorrect item was shipped.
Refunds (if applicable)
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–15 working days. For delivered orders, a partial refund (only for non-customized products) will be provided after deducting shipping and handling charges. Refunds cannot be requested based on product comparisons with cheaper or duplicate products available in the market. Refunds can only be initiated within 60 days from the order shipping date.
Late or Missing Refunds
If you have not received your refund yet, please recheck your bank account and then contact your credit card company, as it may take some time before the refund is officially posted. You can also contact your bank, as processing times may take two to five business days. If you have done all of this and still have not received your refund, please contact us at fashionury@gmail.com.
Cancel Order
Orders can only be cancelled if they have not been fulfilled or processed. A 20% management, processing, and transaction fee will be applied for cancellations. During delays caused by restrictions, lockdowns, or logistical issues, orders cannot be cancelled once processing has started.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at fashionury@gmail.com.
Refund Policy for Personalized Products
This policy also applies to personalized products such as engraved gifts, printed accessories, and mobile cases.
Under the Consumer Protection Act, 2019, consumers have the right to receive products of satisfactory quality, fit for the intended purpose, and matching the description provided. Consumers may cancel their order if the production process has not commenced. Refunds are applicable if the product is defective or does not match the description.
Refund eligibility applies if the order is cancelled before production, if the product received is defective or not as described, or if the product is not delivered. To request a refund, customers must contact us at fashionury@gmail.com with order details and provide supporting evidence such as photos or videos. Depending on the issue, we may require the product to be returned for inspection or offer a replacement. Once approved, the refund will be processed within a reasonable time and issued to the original payment method, unless otherwise agreed.
Refunds will not be applicable if incorrect details, spelling, photos, or customization instructions were provided by the consumer. Refunds will also not apply if the consumer changes their mind after production has started.
Modifications to the Policy
Fashionury reserves the right to modify or amend this Policy at any time, in accordance with the Consumer Protection Act, 2019. Any changes will be effective immediately upon posting the updated Policy on our website.
📧 For any queries, please contact: fashionury@gmail.com
