Cancellation and Refund Policy

At Fashionury, every product is crafted to order in our own facility. Since most of our products are made to order, this policy clearly explains what can and cannot be returned, while ensuring you are fully covered if something goes wrong on our side.

Please read this policy carefully before placing your order. By making a purchase on fashionury.com, you agree to the terms below.

1. Return Period

Return requests must be raised within 7 days of delivery.
Returns are accepted only if the product is damaged, defective, has missing items, or a wrong item was received.
Return requests for any other reason will not be accepted, and the 30% advance payment rules.
No return, refund, or exchange requests will be accepted after 7 days from the date of delivery.
For all requests, please email fashionury@gmail.com with your order number and supporting photos/videos.

2. Eligible Returns

As all our products are manufactured to order for each customer, returns are accepted only in the following situations:

The product arrived damaged.
The product has a manufacturing defect.
One or more items or parts are missing from the order.
A wrong item was received (different from what was ordered).

In such cases, Fashionury will bear the return shipping cost and will either replace the product or issue a refund.

3. Non-Returnable Items

To maintain the integrity of our made-to-order model, the following are not eligible for return or refund:

Returns requested for any reason other than damage, defect, missing items, or a wrong item.
Customized or personalized products (photo frames, acrylic prints, engraved gifts, custom mobile covers, name plaques, LED lamps, etc.), unless they are defective or were shipped incorrectly by us.
Products sent back without prior authorization from our support team.
Products that have been misused, mishandled, or improperly cared for after delivery.
Errors in customer input, such as incorrect spelling, blurry or low-resolution photos, incorrect personalization details, or an incorrect shipping address.
Change-of-mind requests once printing or production has started.
Refund requests based on price comparison with cheaper or duplicate products available elsewhere.
Claims submitted more than 60 days after the order ship date.

Why? Custom products are made specifically for you and cannot be resold.

4. Order Cancellation

As we process orders quickly to ensure fast delivery, our cancellation window is short.

4.1 Cancellation Eligibility

Order Status	Cancellation Allowed
Order placed, photo not yet printed on the acrylic sheet	Yes, the 30% advance payment will be retained as cancellation charges
Photo printed / production started	No
Order dispatched	No
Delays due to lockdowns, logistics, or force majeure	No, once printing has started

4.2 30% Advance Payment and Cancellation Charges

Before printing: If the customer requests cancellation before the photo is printed on the acrylic sheet, whether by cancelling directly or by requesting Fashionury to cancel the order on their behalf, the order will be cancelled. However, the 30% advance (down payment) shall be retained as cancellation charges and will not be refunded. Any amount paid over and above the 30% advance will be refunded.
After printing: Once the photo has been printed on the acrylic sheet, the product becomes personalized to the customer and cannot be resold or reused. Therefore, no cancellation will be accepted after printing, and no refund will be issued.

The 30% cancellation charge covers payment gateway charges, design setup, and administrative processing, which are costs incurred as soon as an order is placed.

4.3 How to Cancel

To cancel an eligible order, please email fashionury@gmail.com with your order number immediately.

5. Refund Processing

Once your return is received and inspected at our facility, you will receive an email informing you whether your refund has been approved or rejected.

If approved: The refund will be processed to your original payment method within 7–15 working days.
Non-customized products: A partial refund may be issued after deducting shipping and handling charges, if applicable.
Non-received, damaged, or defective orders: A full refund will be issued.

Refunds are applicable when:

The order is cancelled before printing (after deducting the 30% advance, as per Section 4.2).
The item is damaged, defective, has missing items, or a wrong item was received.
The product was not delivered within the promised time.

Refunds are not applicable when:

The customer provided incorrect personalization details (text, photos, or instructions).
The customer changes their mind after printing has started.
The request is made more than 60 days after shipment.

6. Delayed or Missing Refunds

If your refund has been approved but not yet received, please:

Check your bank account again, as refunds may take 2–5 business days to reflect.
Contact your credit/debit card company, as processing may take some time.
Contact your bank, as some banks take longer to process refunds.

If you have completed the above steps and still have not received your refund, please email fashionury@gmail.com with your order number, and we will investigate immediately.

7. Exchange & Replacement

Replacements are provided only for items that are damaged, defective, or have missing parts upon arrival, and only for the same product. Please email fashionury@gmail.com within 7 days of delivery with:

Order number
Photos/videos of the defect, damage, or missing item
Photo of the outer packaging (if damaged in transit)

Once verified, we will arrange a replacement free of charge.

8. How to Request a Return, Refund, or Exchange

To help us process your request quickly, please send the following to fashionury@gmail.com:

Order number and order date
Invoice or order confirmation email as proof of purchase
Photos or video of the issue (mandatory for defects/damage)
A brief description of the issue

Our support team will respond with the next steps within 24–48 working hours.

9. Changes to This Policy

Fashionury reserves the right to update, amend, or modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on this page. We recommend reviewing this policy periodically.

10. Changes to This Policy

Fashionury reserves the right to update, amend, or modify this Cancellation & Refund Policy at any time in accordance with applicable laws, including the Consumer Protection Act, 2019. Changes will be effective immediately upon posting on this page. We recommend reviewing this policy periodically.

Contact Us

📧 Email: fashionury@gmail.com 📞 Phone / WhatsApp: +91 93193 34441 📍 Address: Khasra No. 1082, Bhalaswa Village, Near Pradhan Dharam Kanta, New Delhi, DL — 110033, India 🕘 Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST