Cancellation and Refund Policy
At Fashionury, every product is crafted to order in our own facility. Because most of what we make is personalized and made-to-order, our policy is designed to be transparent about what can and cannot be returned — while ensuring you are fully protected if something goes wrong on our end.
Please read this policy carefully before placing your order. By completing a purchase on fashionury.com, you agree to the terms below.
1. Return Window
- Our return window is 7 days from the date of delivery.
- Requests raised after 7 days from delivery cannot be accepted for return, refund, or exchange.
- All requests must be sent to fashionury@gmail.com with your order number and supporting photos/videos.
2. What Is Eligible for Return
Because our products are custom-made for each customer, returns are accepted only in the following cases:
✅ The product delivered is defective, damaged, or broken on arrival. ✅ The wrong item was shipped (different from what you ordered). ✅ The product is materially different from the description on our website. ✅ The order was not delivered within the committed timeframe.
In all such cases, Fashionury will bear the return shipping cost and provide a replacement or refund as per your preference.
3. What Is NOT Eligible for Return
To protect the integrity of our made-to-order model, the following are not eligible for return or refund:
❌ Personalized or customized products (photo frames, engraved gifts, custom mobile covers, name plaques, LED lamps, etc.) — unless defective or incorrectly shipped by us. ❌ Products returned without prior approval from our support team. ❌ Products damaged due to misuse, mishandling, or improper care after delivery. ❌ Errors caused by the customer's input — incorrect spelling, blurry/low-resolution photos, wrong personalization details, or incorrect shipping address. ❌ Requests based on change of mind after production has begun. ❌ Refund requests based on price comparison with cheaper or duplicate products available elsewhere. ❌ Requests raised after 60 days from the order shipping date.
Why? Customized products are made uniquely for you and hold no resale value. This policy is consistent with the Consumer Protection Act, 2019, which permits exemptions for made-to-order goods.
4. Order Cancellation
We process orders quickly to ensure fast delivery, so the cancellation window is short.
| Order Status | Cancellation Allowed? | Charges |
|---|---|---|
| Order placed, production not started | ✅ Yes | 20% processing & transaction fee |
| Production started / item personalized | ❌ No | Not applicable |
| Order dispatched | ❌ No | Not applicable |
| Delays due to lockdowns, logistics, or force majeure | ❌ No | Not applicable once production starts |
To cancel an eligible order, email fashionury@gmail.com immediately with your order number.
The 20% deduction covers payment gateway charges, design setup, and administrative processing — costs we incur the moment an order is placed.
5. Refunds
How Refunds Are Processed
Once your return is received and inspected at our facility, we will notify you by email regarding approval or rejection of your refund.
- If approved: The refund will be initiated to your original payment method within 7–15 working days.
- For non-customized products only: A partial refund may be issued after deducting shipping and handling charges, where applicable.
- For undelivered or defective orders: A full refund will be issued.
Refund Eligibility Summary
Refunds are applicable when:
- The order is cancelled before production has commenced.
- The product is defective, damaged, or not as described.
- The product is not delivered within the committed timeframe.
Refunds will not be applicable when:
- Personalization details (text, photos, instructions) were entered incorrectly by the customer.
- The customer changes their mind after production has started.
- The request is raised more than 60 days after shipping.
6. Late or Missing Refunds
If your refund has been approved but you haven't received it yet, please follow these steps:
- Recheck your bank account — refunds may take 2–5 business days to reflect.
- Contact your credit/debit card company — there is often a processing delay before it officially posts.
- Contact your bank — some banks take additional time to clear refunds.
If you've completed all the above and still haven't received your refund, please write to us at fashionury@gmail.com with your order number, and we will investigate immediately.
7. Exchanges
We replace items only if they are defective or damaged on arrival. To request an exchange for the same product, email fashionury@gmail.com within 7 days of delivery, along with:
- Order number
- Photos/videos of the defect or damage
- Photo of the outer packaging (if damaged in transit)
Once verified, we will arrange a free replacement at no additional cost.
8. How to Raise a Return, Refund, or Exchange Request
To process your request quickly, please share the following at fashionury@gmail.com:
- Order number and date of purchase
- Proof of purchase (invoice or order confirmation email)
- Clear photos or video of the issue (mandatory for defects/damage)
- Brief description of the problem
Our support team will respond within 24–48 working hours with the next steps.
9. Your Consumer Rights
In accordance with the Consumer Protection Act, 2019, you are entitled to:
- Receive products of satisfactory quality, fit for purpose.
- Receive products that match the description on our website.
- Cancel your order before production has commenced.
- Claim a refund or replacement if the product is defective, damaged, or not delivered.
Fashionury fully honors these rights and is committed to resolving every genuine concern fairly and promptly.
10. Modifications to This Policy
Fashionury reserves the right to update, modify, or amend this Cancellation & Refund Policy at any time, in accordance with applicable laws including the Consumer Protection Act, 2019. Any changes will be effective immediately upon posting on this page. We recommend reviewing this policy periodically.
Contact Us
📧 Email: fashionury@gmail.com 📞 Phone / WhatsApp: +91 93193 34441 📍 Address: Khasra No. 1082, Bhalaswa Village, Near Pradhan Dharam Kanta, New Delhi, DL — 110033, India 🕘 Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST
