Cancellation and Refund Policy
At Fashionury, we craft every product to order in our own facility. Because most of what we make is made to order, our policy is designed to be upfront about what can and can’t be returned – while making sure you’re fully covered if something goes wrong on our side.
Please read this policy carefully before you place your order. When you purchase on fashionury.com, you agree to the terms below.
1. Return Period
We accept returns within 7 days of delivery.
No return, refund, or exchange will be accepted for requests raised after 7 days from the date of delivery.
For all requests, please email fashionury@gmail.com with your order number and supporting photos/videos.
2. What is returnable
All of our products are manufactured to order for each customer, so we only accept returns in the following situations:
✅ The product is defective or damaged or is not as described. ✅ Wrong Item Received (Different from what you ordered). ✅ The product is significantly different than the description on our website. ✅ The order was not delivered within the promised time frame.
In such cases, Fashionury will cover the shipping back and will replace or refund you.
3. Things That Cannot Be Reclaimed
The following items are not eligible for return or refund as a matter of maintaining the integrity of our made-to-order model:
❌ Customized/personalized products (photo frames, engraved gifts, custom mobile covers, name plaques, LED lamps, etc.) – unless they are defective or shipped wrongly by us. ❌ Products sent back without prior authorization from our support team. ❌ Misused, mishandled, or improperly cared for products after delivery. ❌ Customer input errors – wrong spelling, blurry/low resolution photos, incorrect personalisation details, incorrect shipping address. ❌ No requests to change mind once production is underway. ❌ The price is compared to cheaper or duplicate products available elsewhere, and a refund is requested. ❌ Claims submitted more than 60 days after your order ship date.
FOR WHAT? Custom products are built just for you and are not eligible for resale. This policy is in conformity with the Consumer Protection Act, 2019, which allows exemptions for made-to-order items.
4. Cancelling an Order
Be aware that we process orders quickly for fast delivery, so our cancellation window is short.
Can Order Status be Cancelled? Allegations
✅ Yes, 20% processing & transaction fee Order placed, production not started
Production start / item customized ❌ No, not applicable
Order dispatched ❌ No, not applicable
Lockdowns, logistics or force majeure delays ❌ No, it does not apply after production has started
To cancel an eligible order, please email fashionury@gmail.com with your order number immediately.
The 20% discount covers payment gateway fees, design setup, and administrative processing - costs we incur as soon as an order is placed.
5. Refunds: Processing refunds
You will receive an email once your return has been received and inspected at our facility letting you know whether your refund has been approved or rejected.
If approved: Refund will be processed to your original payment mode in 7-15 working days.
For non-customized products only: Partial refund may be issued after deducting the shipping and handling charges, if applicable.
For non-received orders or defective orders: Full refund available.
Summary of Refund Eligibility
Refunds are valid for:
The order is cancelled before production is started.
The item is defective, damaged, or not as described.
The product was not delivered within the promised time.
The following are nonrefundable:
The customer entered incorrect personalisation information (text, photos, instructions).
The customer changes his/her mind after production has started.
The request is made more than 60 days after shipment.
6. Delayed or Missing Refunds
If your refund is approved but you still have not received it, do the following:
Check your bank account again — it can take 2-5 business days for refunds to appear.
Try your credit/debit card company – it can take a little time to process and show up officially.
Contact your bank – some banks take longer to process refunds.
If you have done all of the above and still haven't received your refund, please email us at fashionury@gmail.com with your order number, and we will investigate immediately.
7. Trading Platforms
We will replace items if they are defective or damaged upon arrival only. Exchange for same product Send an email to fashionury@gmail.com within 7 days of delivery with the following:
No. Order
Photos/videos of the fault or damage
Photo of outer packaging (if it was damaged in transit)
We will arrange a replacement free of charge once verified at no extra cost.
8. How to request a return, refund or exchange
To help us process your request quickly, please send the following to fashionury@gmail.com:
Order purchase number and date
Invoice or order confirmation email as proof of purchase
Photos or video of the problem (required for defects/damage)
Short description of the problem
Our support team will get back to you with the next steps within 24 – 48 working hours.
9. Your Rights as a Consumer
According to the Consumer Protection Act, 2019, You have the right to:
fit for purpose and receive satisfactory quality products
Get products according to the description of our website.
Cancellation of order before production starts.
Claim a refund or replacement if the product was defective, damaged, or not delivered.
Fashionury respects these rights in full and is committed to addressing each legitimate concern fairly and promptly.
10. Changes to This Policy
Fashionury reserves the right to update, amend, or modify this Cancellation & Refund Policy at any time in accordance with the applicable laws, including the Consumer Protection Act, 2019. Changes will be effective immediately upon posting on this page. We recommend that you periodically review this policy.
Contact Us
📧 Email: fashionury@gmail.com 📞 Phone / WhatsApp: +91 93193 34441 📍 Address: Khasra No. 1082, Bhalaswa Village, Near Pradhan Dharam Kanta, New Delhi, DL — 110033, India 🕘 Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST
